MME Support
Help with your analyzers and kits
Report an analyzer fault or a problem with a kit, or ask for a document. Every request gets a reference you follow until it is solved.
Ask for help
What do you need?
Three ways in, the same as MME's own service desk. Sign in with your laboratory's login.
Technical
Analyzer fault
- An error code or alarm
- Mechanical: jams, noise, a part
- Software, overflow, power
An engineer is planned; you see who and when.
Application
Assay, QC or results
- Control out of range
- Patient results disagree
- Repeats vary, calibration fails, carry-over
In My stock, open the analyzer and press Report a problem on the kit.
Document
IFU, SDS, certificate
- Instructions for use (IFU)
- Safety data sheet (SDS)
- Certificate of Analysis per lot
Every kit you received is there. Not there? Ask in a new request.
How it works
From your request to solved
- Tell usSign in and choose what you need. Your analyzers and kits are already filled in.
- We take itAn MME specialist takes your request and answers you.
- We work on itAn engineer's visit, our application specialist, or the maker when needed.
- You confirmWe close it only when you tell us it is solved.
Knowledge base
Answers you can use now
Using MME supportReporting a problem so it is solved quicklyWhat to tell us, and where, for an analyzer fault or a kit problem.Using MME supportFollowing your requestWhat each status means, and when we need you.Quality control and resultsReading QC: Levey-Jennings charts and Westgard rulesWhen a Control result means stop, and what to check first.Quality control and resultsUnits and conversionsWhy 46 and 115 can be the same vitamin D result.Quality control and resultsCalibration: when, and what to noteRecalibrate for the right reasons, and keep what we will ask for.Kits and documentsKits: storage, opening and on-board stabilityFrom the delivery to the last test of a kit.
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