MME Support
Knowledge base
Short, practical answers from MME's engineers and application specialists: how to report a problem, read your QC, convert units, look after your kits and find your documents.
Using MME support · Quality control and results · Kits and documents · Analyzers and service · Your analyzer
Using MME support
Using MME supportReporting a problem so it is solved quicklyWhat to tell us, and where, for an analyzer fault or a kit problem.Using MME supportFollowing your requestWhat each status means, and when we need you.
Quality control and results
Quality control and resultsReading QC: Levey-Jennings charts and Westgard rulesWhen a Control result means stop, and what to check first.Quality control and resultsUnits and conversionsWhy 46 and 115 can be the same vitamin D result.Quality control and resultsCalibration: when, and what to noteRecalibrate for the right reasons, and keep what we will ask for.
Kits and documents
Kits and documentsKits: storage, opening and on-board stabilityFrom the delivery to the last test of a kit.Kits and documentsFinding an IFU, SDS or certificateWhere each document is, and how to ask for one that is missing.
Analyzers and service
Your analyzer
Each analyzer's page on murtajacorp.com; its manuals and service history are in My account › My analyzers.