The more of the right facts arrive with your request, the fewer calls back and forth. Sign in at My account with your laboratory's login; your analyzers and kits are already there.
An analyzer fault
- The error code or message exactly as the screen shows it, or a photo of it.
- When it started and how often: the first time, now and then, or every run.
- What you already tried (a restart, cleaning, a new consumable).
A problem with a kit, a Control or results
- Open My stock, the analyzer's tab, and press Report a problem on the kit: the kit, lot, analyzer and opened date fill in.
- The Control runs with their level, Control lot, result, and the mean and SD from the Control insert.
- For a patient discrepancy: the sample, both results and what you compared with. Any unit: it converts.
- The last calibration date and calibrator lot, and a photo of the QC printout or the curve.
Analyzer stopped? Do not wait for the form: press Analyzer down? at the top, or call +962 6 200 5700.